{"componentChunkName":"component---src-templates-blog-post-js","path":"/chatbots/alexa-for-business/","result":{"data":{"site":{"siteMetadata":{"title":"Senseforth: AI Powered Chatbot Solutions Provider","author":"@senseforth"}},"markdownRemark":{"id":"800b6144-1724-59bc-8471-26573ca03f31","excerpt":"Introducing Alexa to workplaces and other business areas has become the talk of the town 1 for over…","html":"

Introducing Alexa to workplaces and other business areas has become the talk of the town [1] for over two years. The reason is simple: this conversational artificial intelligence (AI)-based smart device can help organize work and provides intelligent assistance, which creates a huge difference in productivity gains especially for large businesses.

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Enterprises have thousands of employees, hundreds of customers, and partners, and all of them have millions of interactions in a single day. The only way enterprises can engage with all of them in a personalized way is through chatbots and voice bots. Alexa for Business helps workers to be more productive throughout their day, with personal devices from home or their desks, and with shared devices in meeting rooms, copy rooms, or other shared spaces.

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Businesses can integrate their Alexa ecosystem with services like WhatsApp, Messenger, and Twitter, and on voice devices like Alexa’s Echo and Echo Dot. These experiences can help enterprises with customer acquisition, knowledge management, and employee engagement.

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Amazon’s Alexa for Business chatbots are capable of managing several business tasks efficiently and converting a normal workplace to a smart office. In addition to its existing capabilities, you can build additional features and functionalities – called Skills – for your Alexa ecosystem.

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How to design and develop Alexa Skills for Business

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Technical Requirements

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With Alexa for Business, you can make your custom-built Skills available to your shared devices and enrolled users without having to publish them on the Alexa Skills Store. Alexa for Business also provides Skills developers an API to build context-aware Skills that can be used on shared devices.

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Create and Update To-do Lists and Track Tasks

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Alexa can be used to update to-do lists with a voice command. You can schedule items on the calendar, set reminders, or create to-do lists that can be accessed easily from their mobile or computer. For example, a small command such as, “Alexa, schedule a meeting with John Doe at 3:00 o’clock,” will prompt the chatbot to add it to the calendar and send reminders before the event.

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Create and Track Travel Itineraries

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Users can plan a business trip, book tickets, get alerts on flight delays and cancellations. Additionally, customization can be done to include more features such as seat maps, weather updates, driving directions, etc., to have complete control over the travel experience.

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Smart Inventory Management

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Alexa Skills can be used to manage inventories intelligently. With the help of a voice-activated inventory management system in your business, you can access inventory data easily anywhere, anytime, without having to navigate through complex software or spreadsheets.

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What does the future hold?

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With deep machine learning, cognitive analytics, and advanced natural language processing technologies underpinning conversational AI-based ecosystems like Alexa for Business, gaining mainstream attraction across industries, the opportunities for productivity optimization are boundless. For instance, legal firms can initiate voice-based e-discovery searches which brings down the time taken to process, identify, and locate digital information drastically.

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According to Statista, Amazon Alexa’s catalog of Skills has grown from just 130 in 2016 to over 100,000 Skills as of September 2019. Add to that, the fact that Alexa dominates the smart speaker market with over 70% of device owners opting for Amazon’s products. It is no wonder that Alexa’s presence in workplaces will carve a similar hockey stick growth on the charts in the coming years.

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